Privacy Policy
This privacy policy explains how Bits ("we" or "us") collects, uses, and shares information from users of our mobile application and website (together, the "Services").
Information We Collect
We collect email addresses from users who choose to create an account with us. We also collect anonymous usage information, such as screen views and clicks within the app and website. Usage data is not directly connected to individual users and is aggregated. When users contact us with their name and email, we may add this information to their profile to help identify them in the future for better customer support.
How We Collect Information
Email addresses are collected upon registration, and we use Google or Apple Sign-in services for this purpose. Apple users can log in anonymously, in which case we can only see their anonymous email address. We use MixPanel as a third-party service to collect usage data from everyone who uses the app (web and mobile). We also use Google Analytics to collect usage data in the app and website. Additionally, we use Wix as a website platform, which collects usage data on the website. Wix is also used when users contact us via forms in which they can add details such as email and their name. Anonymous usage data is shared with third-party services such as MixPanel, Apple, and Google. Users in the European Economic Area (EEA) will be asked for consent to collect and process their data according to applicable privacy laws, such as the General Data Protection Regulation (GDPR).
How We Use Information
We collect data to learn how our collective users are using the app and to improve the service based on their behavior. We collect email addresses so users can use a single account and restore their data from multiple devices or restore it if they lose temporary access to their device. We sometimes use users' names when they supply them for better customer support. Anonymous usage data is used to improve the functionality and user experience of the app and website.
Sharing of Information
The app and website may share email addresses with a third-party service to provide better customer service. Anonymous usage data is shared with third-party service providers, such as MixPanel, Apple, and Google. We do not sell or share personal data for advertising purposes. Any data shared with third-party providers is limited to what is necessary for app performance, analytics, and support services.
Communication with Users
We may use email addresses to send emails regarding the status of a subscription or important information that users should know about their account. We may also contact users to inform them of updates to our privacy policy or significant changes in how their data is managed.
Data Security
Email addresses are protected by the Google Sign-in method and sent via encryption protocols of Google, Apple, and other third-party services. We implement technical, administrative, and physical safeguards to protect user data from unauthorized access, disclosure, alteration, or destruction.
Data Retention
Email addresses are kept until users choose to delete their account. They can do this at any time using the app or by contacting us via the app support form. Anonymous usage data is retained for analysis and reporting purposes, but it is not linked to identifiable users.
User Control
Users can choose to export their data from the app and delete their account from the app as well. Users can access their data from the app or website. Users in the EEA may withdraw their consent for data processing at any time, and their data will no longer be collected or processed unless required by law.
Data Breach Notification
In case of a data breach, we will email users about the issue and provide them with relevant details, including the nature of the breach, the type of data affected, and the measures being taken to address the issue.
Policy Changes
When new updates happen within the app, users will see them as part of a "What's New" prompt that is shown after they update to the latest version. We may also update this privacy policy to reflect changes in our data practices, technology, or legal requirements. If changes are significant, we will notify users via the app or email before the changes take effect.